Pre&After-Sales

Service Hotline

We insist on taking the customer as the center, no matter you encounter any problems, our pre-sales and after-sales staff will communicate with you in time and solve the problem for you!

Technical support hotline: +8618762671398

Email: support@‍newsigar.com.cn‍

Service Content

—Provide customers with consultation on product selection, application solutions, product use and maintenance, etc.;

—Provide customers with remote video guidance on installation, debugging and troubleshooting;

—Provide customized services for customers, if customers request, we will find a way;

—If there is a quality problem, the non-customized product will only be replaced and not repaired during the warranty period;

—A product spare parts library is set up, and if the product fails, it can respond quickly;

—After the product warranty period has expired, lifetime maintenance can still be provided (only cost is charged).